Job Description
Job Description
Systems Administrator
Position Overview
We are seeking a skilled and customer-focused Systems Administrator to provide both remote and on-site technical support to our clients. This role works closely with customers and our Professional Services team to implement, maintain, and support IT infrastructure solutions. The Systems Administrator is responsible for ensuring that client systems—including servers, networks, firewalls, workstations, and related technologies—remain secure, stable, and optimized. This position plays a key role in infrastructure planning, system upgrades, and disaster recovery preparedness for small to mid-sized businesses.
Key Responsibilities
Infrastructure & System Management
- Install, configure, and maintain operating systems, servers, and related software
- Deploy and support firewalls, switches, routers, and wireless systems
- Manage server and storage systems, including virtualization platforms
- Perform workstation deployment and end-user device support
Network Administration
- Maintain network stability, security, and performance
- Configure and manage DNS, DHCP, WINS, VPNs, routing, and switching
- Troubleshoot and resolve connectivity and network performance issues
User & Client Support
- Create and manage user accounts and permissions (Active Directory)
- Provide technical assistance to end users both remotely and onsite
- Communicate technical solutions clearly to technical and non-technical audiences
Security & Compliance
- Implement and maintain firewalls, intrusion detection, antivirus, and access controls
- Ensure adherence to security best practices
- Support corporate antivirus and endpoint protection platforms
Monitoring & Optimization
- Monitor system performance and identify bottlenecks
- Optimize infrastructure for efficiency and reliability
- Utilize diagnostic tools to troubleshoot hardware and software issues
Backup & Disaster Recovery
- Develop and maintain disaster recovery and prevention procedures
- Manage cloud-based and disk-based backup solutions
- Participate in recovery testing and documentation
Documentation
- Create and maintain accurate documentation for configurations, procedures, and troubleshooting steps
Required Skills & Qualifications
Technical Expertise
- Strong knowledge of Windows and Linux operating systems
- Solid understanding of networking principles and client-server environments
- Experience with virtualization technologies (VMware, Hyper-V)
- Familiarity with Storage Area Networks (SAN)
- Experience with hardware diagnostics and server/storage systems
Core Competencies
- Strong troubleshooting fundamentals with a logical, methodical approach
- Ability to analyze complex issues and identify root causes
- Excellent communication and customer service skills
- Ability to follow detailed technical instructions
- Strong organizational and time management skills
- Ability to manage multiple tasks and projects simultaneously
Professional Attributes
- Self-starter with the ability to work independently or collaboratively
- Adaptable and willing to learn new technologies
- Strong customer interaction skills
- Calm and composed under pressure
Culture & Core Values
We are looking for professionals who demonstrate:
Integrity & Ethics
- Treat others with respect
- Keep commitments
- Act ethically and uphold company values
Conflict Resolution
- Maintain professionalism under pressure
- Encourage open and respectful dialogue
- Resolve issues fairly and constructively
Accountability & Consistency
- Follow through on commitments
- Communicate expectations clearly
- Meet deadlines and honor responsibilities
Teamwork
- Contribute to a positive team environment
- Balance team and individual responsibilities
- Give and receive feedback constructively
- Prioritize team success
Position Details
Job Type: Full-Time
Compensation: Based on experience
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
Schedule
- Monday through Friday
- Occasional after-hours support required for emergencies and project work