Job Description
Job Description
Role Overview
We are seeking an experienced Level 2 Technical Support Specialist to provide hands-on assistance for end-user technology needs in a dynamic, multi-site environment. This role involves troubleshooting hardware, software, and network issues, prioritizing service requests, and ensuring smooth day-to-day operations for the staff.
Responsibilities:
• Provide timely and efficient technical support to staff, focusing on resolving issues with hardware, software, and network systems.
• Prioritize and manage service desk tickets to ensure prompt resolution of technical problems.
• Troubleshoot and resolve issues on macOS and Windows operating systems effectively.
• Collaborate with less experienced technical staff to provide guidance and solutions to complex problems.
• Escalate unresolved issues to supervisors or higher-level technical staff for advanced support.
• Minimum of 3-5 years of experience in Help Desk Level 2 Technical Support
• Proficiency in troubleshooting and resolving issues on both macOS and Windows operating systems.
• Familiarity with Active Directory and Microsoft Windows 10.
• Experience managing service desk tickets and providing effective technical solutions.
• Knowledge of modern data networks and industry-level support practices.
• Preferred certifications include CompTIA A+, Network+, Security+, Server+, or equivalent.