Front Desk Agent

Job Description

Job Description

We are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay.

Full time 4-5 shifts per week. Must have Holiday and Weekend availability.

Your role includes:

Responsibilities:

1. Greet and check-in guests with a friendly and professional demeanor.
2. Assist guests with check-out, billing, and any inquiries or requests they may have.
3. Handle reservations and room assignments efficiently.
4. Provide information about hotel services, amenities, and local attractions.
5. Answer incoming phone calls and direct them to the appropriate department.
6. Address guest concerns and resolve issues promptly and effectively.
7. Maintain a neat and organized front desk area.
8. Collaborate with other hotel departments to ensure a seamless guest experience.

Qualifications:

• Excellent interpersonal and communication skills.
• Prior experience in the hotel or hospitality industry is a plus but not required.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional appearance and a customer-focused attitude.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Availability to work flexible hours, including weekends and holidays.

Benefits:

• Competitive wage.
• Medical/Dental Benefits
• Opportunities for career growth within the Marriott family.
• Training and development programs.
• Employee discounts on accommodations within the Marriott network.
• A supportive and inclusive team environment.

How to Apply:

If you are dedicated to providing exceptional guest service and thrive in a dynamic and customer-focused environment, we encourage you to apply for the Front Desk Agent position at the Fairfield by Marriott San Marcos.

The Fairfield by Marriott San Marcos is an equal opportunity employer, and we welcome applicants from diverse backgrounds and experiences.