Guest Service Representative

Job Description

Job Description

Guest Services/Front Desk Representative – Motel 6 Wilkes Barre Arena

Motel 6 Wilkes-Barre Arena is looking for a front desk agent (guest services representative)

Shifts including 3p-11p, 11p-7a

Experience preferred but willing to train

Weekends/holidays are a requirement

We offer competitive wages and employee benefit packages

Job Description:

• Greet and provide guests with assistance at the front desk during the check-in and check-out processes and throughout their stay
• Meet Guest satisfaction by providing genuine hospitality and by exceeding guest expectations
• Keep current on Motel accommodations, services and area attractions and responds to customer inquiries for information
• Give personal attention, take personal responsibility and use teamwork when providing guest service
• Responsibilities include providing top quality customer service, effective use of a multi-line telephone, the ability to work with the hotel property management system and maintaining a safe secure environment
• Assume the responsibility to notice when the guest is not satisfied and uses their best judgment as to how to correct.
• Communicating with other team members
• Keeping the work area clean and clutter free
• Arrange for services requested by the guest by working with other departments as appropriate.

Weekends and holidays are a requirement. A drug screening is required prior to offering employment.

Please, no phone calls about this job!

To apply, reply to this posting with your resume attached or stop in to fill out an application at 884 Schechter Drive Wilkes-Barre, PA

Please, no phone calls about this job!

Principals only. Recruiters, please don't contact this job poster.