Front Desk Associate

Job Description

Job Description

We are seeking a professional and customer-focused Hotel Front Desk Representative with 1-2 years of experience at an IHG property or other brand hotel to join our team. The ideal candidate is a quick learner, proactive, and a strong team player who can easily handle a fast-paced environment.

Responsibilities:

· Greet and check in/out guests efficiently while providing excellent customer service.

· Handle reservations, cancellations, and modifications accurately

· Process payments, verify guest identification, and manage billing inquiries

· Address guest concerns and provide solutions in a professional manner

· Coordinate with housekeeping, maintenance, and other hotel departments for smooth operations

· Stay knowledgeable about hotel services, promotions, and IHG loyalty programs

· Maintain accurate records and reports using front desk systems

Requirements:

· Experience at the front desk of an IHG hotel (Holiday Inn, Crowne Plaza, InterContinental, etc.) or any other hotel is preferred

· Proficiency in hotel management software (e.g., Pep, HotelKey, or similar)

· Strong communication and problem-solving skills

· Must be available to work any shift (morning, evening, overnight, weekends, and holidays as needed)

· Excellent references from previous employers

· Ability to multitask and work in a team-oriented environment