Job Description
Job Summary:
Our client is seeking a Network Operations Analyst to join their team! This position is located in Blue Ash, Ohio.
Duties:
- Use experience and knowledge of WAN, LAN, and WLAN infrastructure to triage, diagnose, and remediate wireless infrastructure incidents
- Serve as a technical subject matter expert for customer-facing network environments and operations
- Leverage knowledge of WAN routing protocols and devices, as well as LAN switching protocols and devices, to triage, diagnose, and remediate network alerts while meeting availability and mean-time-to-repair service-level goals
- Provide first- and second-level network operations support for all WAN, LAN, and wireless-related incidents
- Triage and remediate VSAT, cellular, wired, and wireless WAN/LAN incidents
- Recognize high-priority incidents and escalate them appropriately to Level 3 support teams
- Facilitate critical network incident conference calls and provide assistance during major events
- Create and review network device and system change procedures and documentation
- Perform proactive maintenance on routers, switches, wireless access points, and other network hardware
- Provide implementation support for new network devices
- Utilize tools such as ServiceNow, WhatUp Gold, and network platforms such as Arista or Aruba
- Assist with standard network requests, including support for new site installations and setup
Desired Skills/Experience:
- 3+ years of experience working with network technologies
- 3+ years of experience with Wi-Fi and wireless infrastructures
- Strong knowledge of network routing and switching protocols
- Strong customer service skills
- Experience troubleshooting routers and Hewlett-Packard switches is a plus
- Familiarity and experience with SD-WAN platforms
- Experience with Extreme Networks wireless access points is a plus
- Highly motivated and service-oriented
- Able to work independently with minimal supervision
- Able to work collaboratively within a team environment
- Excellent organizational, multitasking, and teamwork skills
- Experience with network monitoring tools is a plus
- Desire to learn new technologies and stay current with technical skills
- Strong verbal and written communication skills
- Willingness to work night and weekend shifts as required
- Experience with SD-WAN platforms strongly preferred
Benefits:
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position is between $28.00 and $35.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.