Job Description
Job Description
This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service
Shift start time and end time 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote at customer sites
Driving or Non-Driving Non-Driving
Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Questions and Answers must be on Top of Resume!
How many years of Field and/or Desk Side support experience do you have
Do you have your A+ certification
What is your back up plan if you have vehicle problems
Have you ever worked for as a contractor or FTE, if so who were you under and when
Do you have experience with MAC in a professional experience, please explain details
Are you at least 18 years of age
Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities
Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
Technical Skills
Must Have
Desktop/Laptop Repair, Laptop/ Desktop server experience
Mac (Monterey, Ventura, Sonoma) And Windows Os Experience In A Professional Setting
Nice To Have
Customer Facing Service, Windows 10/11 skills, MAC skills