Desktop Support Technician

Murtech Staffing and Solutions

Washington, DC, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Desktop Support Technician

Pay Rate: $21.00/HR W2

Hours: Full time, M-F, 8am-5pm

Location: Washington, DC 20036

Duration: Open-ended contract

Description:

· Provide excellent customer service in a customer facing desktop support role.

· Under minimal supervision, desk side technicians will manage assigned tickets and handle customer raised issues, with team support when necessary.

· Typical calls for service include provisioning new devices, re-imaging existing devices, access and domain settings, O365 [one drive and mapped drive] issues, e-mail or other software issues and assisting users with damaged or broken devices.

Skills:

Healthy technical understanding of both PC and MAC systems are required, experience with ticket management systems like ServiceNow are helpful.
Must be able stay focused, working independently
Great Customer Service
Troubleshooting skills with hardware and software
Technical schooling preferred

· In our environment break fix experience is not required - no hardware repair is done on site.

Company DescriptionAbout Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.

Company Description

About Murtech Staffing & Solutions - We are a National Staffing Services Company with a team dedicated to solving the unique staffing challenges for our clients. The essence of Murtech is built in our Core Values: Integrity, Passion and Work Ethic. We apply these values to provide professional career development for both our employees and candidates.