Job Description
Job Description
We are looking for a detail-oriented and friendly Concierge to join our team on a contract basis in New York City, New York. In this role, you will be the first point of contact for visitors, providing exceptional customer service and assisting guests with inquiries, directions, and property-related information. This position is a short-term assignment with the potential for extension.
Responsibilities:
• Manage and operate the concierge desk, ensuring all guest inquiries are handled promptly and with attention to detail.
• Greet visitors warmly and address their questions related to the property and its services.
• Provide clear directions and assist guests with navigating the property and surrounding areas.
• Share detailed information about property amenities, retail options, and local attractions.
• Ensure a welcoming and attentive environment for all visitors and tenants.
• Respond to general inquiries and resolve minor issues to enhance the guest experience.
• Maintain accurate records of visitor interactions and requests.
• Collaborate with other team members to ensure seamless operations at the concierge desk.
• Offer recommendations for dining, shopping, and entertainment in the area.
• Uphold high standards of customer service and attention to detail at all times.
• High school diploma or equivalent educational background.
• Proficiency in basic computer skills, including email and data entry.
• Warm and approachable demeanor with excellent interpersonal skills.
• Strong customer service orientation and the ability to address guest needs effectively.
• Detail-oriented approach and attitude suitable for a front-facing role.
• Ability to multitask and remain organized in a fast-paced environment.
• Previous experience in a customer service or concierge-related position is a plus.
• Flexibility to adapt to short-term assignments and changing schedules.