Float Temporary Dental Patient Services Representative (1-12 months)
Job Description
Job DescriptionDescription:
Must be willing and able to travel between 3 clinics located in Ukiah, Willits, and Lakeport on a regular basis.
The job assignment duration ranges from 1 to 12 months.
At Mendocino Community Health Clinic (MCHC), we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference.
MCHC is seeking a Float Temporary Patient Services Representative (PSR) to join our Dental Department. As the first point of contact for dental patients, you play a critical role in creating a welcoming, organized, and supportive experience from check-in to check-out. This role is ideal for someone who thrives in a fast-paced environment, enjoys working as part of a care team, and is committed to providing exceptional customer service in a healthcare setting.
What You’ll Do
- Welcome patients and visitors with professionalism, courtesy, and warmth
- Schedule and manage patient appointments, including follow-up visits
- Verify insurance eligibility and guide patients through financial assistance options
- Assist patients with registration, forms, and use of the patient portal
- Collect payments and maintain accurate financial records
- Maintain and update patient information in the Electronic Health Record (EHR)
- Ensure reception and waiting areas are clean, organized, and welcoming
Requirements:
- High School Diploma or General Education Degree (GED)
- One or more years of customer service experience
- Willing and able to travel between 3 clinics located in Ukiah, Willits, and Lakeport on a regular basis
Preferred Qualifications
- Two or more years of reception experience in a dental or medical office
- Bilingual, English/Spanish, fluent