Infrastructure Technician
Job Description
Job DescriptionDescription:
Infrastructure Technician | Location: 11149 Research Blvd Ste 300, Austin, Tx 78759| Schedule: Monday through Friday from 8:00 AM to 5:00 PM, with occasional Saturdays and on-call availability| Department: Information Technology Employment Type: Full-Time, Exempt
Join our IT team as an Infrastructure Technician, where you'll play a critical role in maintaining and optimizing our network connectivity across internal and external services. This position requires hands-on experience with network hardware, structured cabling, and branch-level infrastructure systems. If you're detail-oriented, tech-savvy, and thrive in a fast-paced environment, we’d love to hear from you.
What you'll do:
- Install, configure, and maintain network hardware/software (routers, firewalls, switches, Wi-Fi access points)
- Run and organize structured cabling and wiring for infrastructure installations
- Support and maintain branch IT systems (energy systems, alarm panels, cash advance machines, VoIP equipment)
- Monitor and troubleshoot network performance and connectivity issues, both remotely and on-site
- Protect networks from unauthorized access using physical and technical safeguards
- Create and maintain network diagrams, documentation, and operational manuals
- Evaluate new technologies and recommend improvements to existing infrastructure
What you bring:
- Solid understanding of LAN, WAN, and VPN architectures
- Familiarity with networking protocols and services
- Experience with network security components (firewalls, switches, access control)
- Basic server knowledge and hardware troubleshooting
- Strong problem-solving and critical thinking skills
- Excellent written and verbal communication
- High attention to detail and ability to identify technical patterns
- Proficiency with computers and IT hardware
Additional Details
- This is an onsite role with occasional travel to branch locations
- Must be able to lift and install hardware as needed
- Some after-hours or weekend support may be required during upgrades or outages
- Good credit standing (verified prior to hire)
- Successful background check and drug screening upon offer
Why Join Austin Telco?
At Austin Telco, we’re committed to innovation, collaboration, and service excellence. You’ll work in a dynamic environment where your contributions directly impact our members and operations. We offer competitive compensation, professional development opportunities, and a supportive team culture.
Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements: