Job Description
Job Description
Join Our Team at Graham Jewelers!
Now Hiring for both Wayzata and White Bear Lake.
About Us: Graham Jewelers, a beloved family-owned business, has been a cornerstone of the Wayzata community for over half a century. Originally established as Miller’s Jewelry in 1951, we rebranded to Graham Jewelers in 2003. Our team is dedicated to providing an exceptional customer experience in a warm and welcoming environment.
We are a full-service jewelry store offering everything from engagement rings and appraisals to estate jewelry sales and repairs. Our custom jewelry combines state-of-the-art technology with traditional craftsmanship. We are passionate about every aspect of the jewelry business and strive to be our customers’ jeweler for life.
Position: Sales Associate
Job Summary: We are seeking an enthusiastic and customer-focused Sales Associate to join our team. This role is essential to delivering the exceptional service our customers expect. As a Sales Associate, you will drive store sales and metrics through excellent customer service, product knowledge, and effective merchandising.
Reports to: Sales Manager
Schedule:
- Closed Sundays & Mondays!
- Store hours: Monday to Saturday, 10:00 AM – 6:00 PM
Sales and Goal Achievement:
- Achieve monthly sales goals and other Key Performance Indicators (KPIs) as determined by Graham Jewelers.
- Assist the sales team in obtaining objectives as defined by Graham Jewelers.
- Engage in special event preparation and other promotional activities.
- Build relationships with customers and actively inspire return visits to the store.
Training:
- Complete training as required by Graham Jewelers.
- Attend sales meetings and other events as required.
Customer Service:
- Communicate professionally and effectively with a diverse clientele and team members (in person, via text, email, or phone).
- Deliver exceptional customer service, including successful execution of Eight Step Selling Behaviors, timely follow-up with customers, effective and quick resolution of customer concerns, and thorough documentation.
Operations:
- Perform daily opening and closing procedures and jewelry inventory procedures as defined in the Employee Manual and Procedural Manual.
- Adhere to all security policies and procedures and standard operating procedures.
- Efficiently and effectively operate Point of Sale equipment and other industry-specific tools.
- Assist in maintaining an organized, clean, and neat store environment.
Competencies:
Professionalism:
- Approach others in a tactful manner.
- React well under pressure.
- Treat others with respect and consideration regardless of their status or position.
- Accept responsibility for own actions.
- Follow through on commitments.
Communication:
- Maintain appropriate, proactive, timely, and consistent communication and correspondence with store leadership and customers regarding purchases, sales and repairs, quotes, events, and follow-ups.
- Enthusiastically support coworkers and actively participate in meetings.
Customer Service Orientation:
- Provide the ultimate in-store experience through understanding and use of best practices.
Why Join Us?
- Be part of a family-owned business with a rich history and a commitment to excellence.
- Work in a beautiful, welcoming environment with a passionate team.
- Enjoy opportunities for professional growth and development.
- Competitive salary and benefits package.
If you are passionate about the jewelry industry and have a knack for customer service, we would love to hear from you!
Apply Today!