Job Description
Job Description
Job Duties
- Act as the primary point of contact for residents, guests, vendors, and delivery personnel, ensuring a professional and welcoming experience at all times.
- Manage access control procedures, including guest registration, visitor verification, and amenity access in accordance with HOA policies.
- Provide residents with information regarding community rules, amenities, events, and services, escalating inquiries to management as appropriate.
- Monitor common areas and entrances to support safety, security, and compliance with community standards.
- Coordinate with property management, security, and maintenance teams to ensure seamless daily operations.
- Log incidents, requests, and communications accurately using established systems and protocols.
- Support administrative tasks such as package handling, key management, and basic reporting.
- Represent the HOA with discretion, professionalism, and a solutions-oriented mindset.
- Perform any additional duties within the scope of HOA On-Site Concierge and as assigned by the Community Association Manager.
Qualifications
- High school diploma or equivalent required; hospitality, customer service, or property management experience strongly preferred.
- Exceptional interpersonal and communication skills with the ability to remain calm and professional under pressure.
- Strong situational awareness and sound judgment.
- Basic computer proficiency and comfort with access systems, logs, and communication tools.
- Ability to stand or sit for extended periods and work assigned shifts, including evenings, weekends, and holidays as required.