Job Description
Job Description
KeenLogic is seeking an IT Management Specialist to join our team supporting one of our government clients. This is a full-time position offering Fortune 500-level benefits including health, dental, vision, PTO, 401(k), and life insurance.
Educational Requirements:
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BS or BA, or 4+ additional years of related experience.
Physical Requirements:
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Prolonged sitting at a desk and working on a computer.
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Ability to lift up to 15 pounds.
Travel:
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Must be able to travel 50%
Essential Required Experience & Skills:
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Must be a U.S. citizen with an active Secret or Top Secret clearance
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2+ years of experience in information technology management (industry, government, or consulting).
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5+ years of experience in contingency contracting and/or managing contingency tools.
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IT project management experience using Microsoft tools.
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Experience in managing IT services and strategies.
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Technical skill in IT benchmarking and best practices.
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Proficiency in Microsoft Excel, Access, Word, PowerPoint, and SharePoint.
Essential Responsibilities:
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Provide project management support for an IT organization focused on IT benchmarking.
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Identify critical tasks, manage project meetings, and prepare executive presentations for senior leadership.
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Conduct IT benchmarking pre-assessment visits, including recording customer interview results, evaluating questionnaires, and developing follow-up questions.
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Support Benchmarking Assessment visits by recording feedback, collecting observations, and generating out-briefing presentations.
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Collect, analyze, and create final reports with observations, recommendations, and best practices.
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Track the status of best practices and IT service improvement opportunities.
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Develop and deliver IT benchmarking standard operating procedures, processes, templates, checklists, tools, and policies.
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Perform technical infrastructure maintenance using tools like Advana and ServiceNow.
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Collaborate with JCXS system users to analyze requirements and document enhancements, interfaces, and new developments.
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Provide user assistance, tutoring, and ad hoc training on JCXS systems.
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Troubleshoot issues and coordinate with support resources to resolve problems.
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Develop and update training materials, FAQs, and lessons-learned documentation.
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Responsible for creating, maintaining, or providing input for deliverables like:
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Training Material (manuals, reference guides)
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Enhancement/Interface Requirements Documentation
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Lessons-Learned Documents
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Development Requirements Documentation
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Development Training Materials
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