Job Description
General Manager
📍 Morris County, NJ
💰 Competitive Base Salary + Performance Bonuses
🕒 Full-Time
Blue Kangaroo Packoutz is seeking a General Manager to lead daily operations, develop high-performing teams, and strengthen organizational processes. This role is ideal for a servant-leader who enjoys mentoring others, building systems, and driving measurable operational success.
We are looking for someone who can confidently oversee multi-department workflows, improve efficiencies, and support company-wide performance goals. Experience with operational KPIs, financial metrics, and warehouse or logistics environments is highly beneficial.
Key Responsibilities
Operations & Project Oversight
- Oversee daily business operations and ensure efficient execution across departments
- Manage and support large-loss restoration claims and projects, stepping into project management responsibilities when needed
- Ensure clients receive exceptional service throughout the project lifecycle
- Oversee warehouse and inventory-related operations to ensure organization, efficiency, and accountability
- Build and improve operational processes that support scalable company growth
- Develop, track, and manage KPIs while holding teams accountable to performance goals
- Review and interpret company-wide P&L performance to identify operational and financial improvement opportunities
Team Leadership & HR Responsibilities
- Lead with a servant-leader mentality focused on mentorship, accountability, and team development
- Handle recruiting and staffing needs, including hiring technicians and coordinating with day labor vendors/agencies
- Foster a culture of urgency, teamwork, adaptability, and continuous improvement
- Support employee development, performance management, and operational training initiatives
Relationship Management & Business Development
- Represent the company at networking events, BNI groups, industry functions, and community events
- Build and maintain relationships with referral partners, insurance adjusters, and local business contacts
- Act as the face of the company within the local market and community
What We’re Looking For
- Strong leadership experience in operations, restoration, logistics, warehouse, service, or small business environments
- Proven ability to multitask, make quick decisions, and thrive in fast-paced environments
- Strong understanding of company-wide P&L management and operational financials
- Experience creating KPIs and holding teams accountable to measurable goals
- Hands-on process-building and operational improvement experience
- Comfortable leading in environments without rigid corporate playbooks or extensive structure
- Strong communication and relationship-building skills
- Proficiency with MS Excel, ERP systems, and operational technology platforms
- Experience in restoration, warehouse operations, logistics, moving/storage, or related industries is highly preferred
Compensation & Growth
This role offers a competitive base salary as well as long-term opportunities for advancement within the organization.
If you are a proactive leader who excels at developing people, improving processes, and driving operational performance, we would love to connect.