Job Description
Job Description
You will play a pivotal role in operating and enhancing data protection solutions while contributing to process automation and platform reliability.
Responsibilities:
• Manage and maintain enterprise backup and recovery services using Commvault across both cloud and on-premises environments.
• Configure and optimize backup policies, retention settings, and recovery workflows to meet operational needs.
• Support legal hold and eDiscovery processes for Microsoft 365 workloads, including Exchange, SharePoint, OneDrive, and Teams.
• Participate in an on-call rotation to address backup incidents and handle restore requests.
• Troubleshoot and resolve complex technical issues in collaboration with internal teams and external vendor support.
• Maintain infrastructure across multiple regions and platforms, ensuring seamless integration with networking, storage, and security services.
• Assist with platform upgrades, routine maintenance, and infrastructure modifications.
• Identify and implement automation opportunities to streamline operational tasks and enhance service reliability.
• Develop and maintain technical documentation, operational runbooks, and monitoring processes for backup services.
• Monitor backup job health, capacity utilization, and overall service performance, ensuring compliance with best practices.
• Proven experience in supporting enterprise backup and recovery platforms, with expertise in Commvault preferred.
• Familiarity with Microsoft 365 backup processes, legal hold, and eDiscovery workflows.
• Solid understanding of cloud infrastructure, particularly Azure fundamentals and related services.
• Experience in troubleshooting complex technical issues and working independently to resolve them.
• Strong communication skills and the ability to produce clear, detailed documentation.
• Exposure to scripting languages such as PowerShell or Python for automation purposes.
• Knowledge of Infrastructure as Code tools and concepts related to object storage, encryption, or data immutability.
• Experience in monitoring, reporting, and participating in on-call rotations to support production systems.