Information Technology Support Analyst

Job Description

Title: IT Support Analyst

Location: Chatsworth, California

Company Summary

At Vytalogy, we believe everyone should have access to better health and nutrition to fuel their wellness. As a leader in the vitamins, minerals, and supplements (VMS) industry, we’re home to trusted brands Natrol and Jarrow Formulas. With locations in Los Angeles, CA, Boulder, CO, and Haslet, TX, we bring science-backed wellness products to consumers nationwide.

Summary:

Provide day-to-day front-line technical support to employees for a wide range of hardware and software systems, delivering solutions with a strong focus on exceptional customer service. Actively listen and engage with users to understand their issues, responding promptly and professionally. Diagnose problems through discussion and troubleshooting, ensuring clear communication throughout the process. Effectively resolve issues while maintaining a positive, empathetic, and customer-focused approach. Provide timely and accurate resolutions to user problems, queries, or complaints, prioritizing user satisfaction. Assist in hardware and software evaluation and recommend upgrades or improvements to enhance IT infrastructure and overall user experience.

Your primary activities will include but are not limited to:

• Provide exceptional customer support and clear communication to both technical and non-technical users across all channels including in-person, phone, chat and email
• Install, configure and support OT computer systems and printers to ensure optimal functionality and compliance with organizational standards.
• Support Microsoft 365, Teams, SharePoint, and user onboarding.
• Install and configure user hardware, software, phones, printers, conference room technologies, and resolve issues across facility environments.
• Timely troubleshoot and resolve incoming support tickets in alignment with established KPIs.
• Provide training sessions or quick guides for current or new technologies and tools and contribute to knowledge base articles and self-service resources for end-users.
• Ensures the integrity of organizational data and upholds security measures across all technology systems and environments.
• Maintains accurate records of IT assets and ensures proper and secure storage of equipment.
• Stay updated on AI-driven IT support tools and recommend improvements for service desk automation
• Participate in security awareness initiatives and assist with vulnerability remediation
• Utilize PowerShell scripting or automation tools to streamline repetitive tasks and improve operational efficiency
• Travel required between facilities up to 25 percent.
• Perform consistent checks and reports of major equipment in server/data rooms, including, but not limited to UPS, network switches and all physical servers, for any visual/audio signs of hardware failures.

You’ll need the following (minimumqualifications):

• Bachelor’s degree in IT or related field is preferred but not required.
• 5+ years of IT experience required.
• Ability to be a self-starter with little to no supervision.
• Detail oriented person that acts with a sense of urgency.
• Responsible individual that takes ownership of responsibilities.
• Analytical and excellent problem-solving skills to troubleshoot and diagnose issues.
• Knowledge and ability to support Mac, Windows 10 and 11, Exchange Online, Azure, and Active Directory.
• Strong interpersonal and communication skills at all levels within the company, with the ability to communicate effectively using several modes of communication, such as face-to-face, email, phone, presentations, etc.
• Professional with a high level of integrity, maintaining confidentiality of sensitive information.
• Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects.
• Reliable transportation to travel between locations.
• Ability to lift 50 lbs.
• Preferred: CompTIA A+ certified, or other IT Support certification.
• Preferred: Work experience in fast-paced Manufacturing/ Warehouse environment.
• Nice to have: Experience with AV/ conference room equipment.

A reasonable estimate of the current base hourly range for this position is $30 to $38. Actual compensation offered may vary depending on skill level, experience, and/or education. Vytalogy Wellness LLC offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401K with company matching contributions, paid sick days, vacation, and holidays, paid parental leave, short-term and long-term disability coverage, life insurance, and wellness programs.

Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Vytalogy Wellness, LLC collects personal information of job applicants in connection with our recruitment and hiring activities. For more information, including the categories of personal information we may collect, the purposes for which we collect such personal information and the rights you can exercise over our use of your personal information, see our Notice of Collection for California Employees, Job Applicants and Contractors.