Job Description
Job Description
Journeyman Computer Analyst
Who we are:
Walsingham Group provides comprehensive service capabilities in operations and maintenance; energy and fuel management; infrastructure and logistics; training solutions; and intelligence support.
With demonstrated experience supporting contracts within and outside of the United States, Walsingham brings a unique blend of worldwide logistics, broad operational staffing, and the expertise to manage government-owned contractor-operated facilities.
Job Description
EXEMPT
Full Time
WGI is searching for a Computer Analyst - Journeyman to support U.S. Southern Command on the SCITES II Contract in Doral, Florida. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES II).
Responsibilities:
- Analyze, troubleshoot, and resolve software, hardware, and network system issues across various platforms
- Assist with the setup and troubleshooting of mobile devices and video teleconferencing (VTC) systems, making sure they work smoothly for important meetings and communications
- Delivers consistent, efficient service by assigning the same technician for each interaction. Collaborates with senior staff to assess VIP needs and determine the appropriate level of support based on the number of high-priority users
- Support data collection, validation, and reporting across mission systems
- Develop and maintain technical documentation, SOPs, user guides, and system specifications
- Collaborate with stakeholders to evaluate system performance and recommend enhancements
- Work with senior analysts, developers, and engineers to test, validate, and deploy system updates or solutions
- Ensure compliance with cybersecurity policies and data handling requirements
Required:
- Associate's degree in Computer Science, Information Technology, or related technical field
- 4-9 years of experience in IT systems support, analysis, or operations
- Knowledge of operating systems (Windows/Linux), database fundamentals, and system tools
- Experience with troubleshooting software/hardware/network issues in a DoD or enterprise environment
- Strong verbal and written communication skills for interfacing with end users and technical teams
Desired:
- Bachelor's degree in related field
- Experience supporting DoD systems and knowledge of DISA standards
- Exposure to scripting or data query languages
- Familiarity with ITIL processes and enterprise ticketing systems (e.g., ServiceNow)
- ITIL v4 Foundations or higher
Clearance:
- Secret clearance required with the ability to obtain a TS/SCI
Certification:
- DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
- CompTIA Security+ CE
- CompTIA Network+ CE
- Microsoft Certified: Azure Administrator AZ-104
Affirmative Action/EEO statement
Walsingham Group is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.