Customer Care Coordinator - Elgin, IL (Onsite)

Published: 6/14/2022

Job Description

✨ We’re Hiring: Customer Care Coordinator – Elgin, IL (Onsite)

Location: 2540 Galvin Drive, Elgin, IL
⏳ Duration: Up to 2 years (based on business needs & performance)
Schedule: 100% Onsite | Mon–Fri | 8:00 AM – 5:00 PM
Pay Rate: $22/hr

Are you a people-oriented professional who enjoys working face-to-face with customers and coordinating events? Join our team supporting our direct client customer experience center in Elgin, IL!

What You’ll Do

Coordinate and schedule customer visits, demos, and events.
Act as the front-desk point of contact, greeting customers and ensuring a welcoming experience.
Arrange conference rooms, meals, tours, and logistics for visitors.
Support with updating brochures, marketing materials, and presentations.
Assist with visa/immigration paperwork for customer visits when needed.
Collaborate with Client engineers and project managers to deliver seamless customer experiences.
Perform light facility management tasks (up to 25 lbs lifting).

What We’re Looking For

✅ 1–2 years of experience in a direct customer-facing role (not call center only).
✅ Bilingual – English & Spanish (required).
✅ Professional appearance, strong interpersonal and communication skills.
✅ Proficiency in Google Suite (Docs, Sheets, Slides, Gmail).
✅ Familiarity with Oracle tools (a plus).
✅ Stable work history, reliable, and adaptable.
✅ No more than 4 years of total experience; bachelor’s degree acceptable (no master’s).

Nice-to-Haves

Experience with graphic design or presentations.
Strong multitasking and organizational abilities.

Interview Process

Onsite, in-person interview (30 minutes, mornings preferred).
Training: 2 weeks basic + 1–2 months continuous learning.
Must be fully independent within 30 days.