Rental & Lease Manager- Boise, ID

Job Description

Job DescriptionDescription:

Northwest Equipment Sales, a Heavy-Duty Truck & Trailer Dealership (Mack, Volvo, Kalmar Ottawa, and Cummins) is seeking to hire a Full-Time Rental & Lease Manager for its facility in Boise, Idaho. Must have good communication skills. Wages are $50,000 - $60,000 plus commissions. Experience in Heavy Duty Business and CDL is a plus. Travel to other locations is required once a quarter.

Our Excellent Benefits Package Include:

· Medical Insurance

· Dental Insurance

· Vision Insurance

· Supplemental Insurance Benefits Offered through AFLAC- Accident, Critical Illness, and Hospital Indemnity.

· Retirement - 401K with Company Match

· Paid Life Insurance & Short Term Disability Insurance

· Supplemental Life Insurance

· Paid Time Off (Vacation)

· Paid Company Holidays

Our Company Culture:

· Company and Employee Events

· Annual Chili Cookoff & Holiday Party

Please apply on our website at www.nwesales.com under Careers or in Person at 2405 S Janeen St., Boise, Idaho. For more information visit our website at: www.nwesales.com.

SUMMARY

Oversees the dealership leasing & rental operation, prepares vehicles for lease and rental, and develops and implements lease and rental plans.

ESSENTIAL DUTIES

· Satisfies the transportation needs of new-vehicle purchasers.

· Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.

· Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.

· Explains fully product performance, application, and benefits to prospects.

· Describes all optional equipment available for customer purchase.

· Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

· Utilizes dealership sales control and follow-up system.

· Exhibits high level of commitment to customer satisfaction.

· Knows and understands the federal, state, and local laws which govern retail sales.

· Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

· Attends product and sales training courses as requested by sales manager.

· Keeps abreast of new products, features, accessories, etc., and their benefits to customers.

· Knows and understands equity and values, and is able to explain depreciation to the customer.

· Ensures that the sales manager has an opportunity to meet each customer.

· Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

· Writes complete sales orders and process paperwork in accordance with established dealership policies.

· Prepares sold vehicles for customer delivery prior to customer arrival.

· Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

· Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

· Schedules first service appointment.

· Follows up on all post delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.

· Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

· Maintains a prospect development system.

· Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

· Attends sales meetings.

· Maintains professional appearance.

· Other duties may be assigned.

Requirements:

Education & Experience

• Associate’s or Bachelor’s degree in Business, Transportation, Fleet Management, or related field preferred
• 3–5 years of experience in:
  • Commercial truck rental and leasing, or
  • Fleet management, or
  • Truck dealership operations with leasing/rental exposure
• Supervisory or management experience strongly preferred
• Experience working with commercial customers (fleet, owner-operators, corporate accounts)

Industry & Technical Knowledge

• Strong understanding of:
  • Class 6–8 truck specifications and applications
  • Preventive maintenance standards and DOT compliance basics
  • Leasing structures (short-term, long-term, full-service leases)
  • Rental agreements, damage recovery, mileage billing, and usage charges
• Familiarity with:
  • Fleet utilization metrics
  • Asset lifecycle management
  • Residual values and depreciation concepts
• Knowledge of FMCSA and DOT regulations impacting rental/lease vehicles

Core Skills & Competencies

• Excellent customer relationship management and negotiation skills
• Strong organizational and time-management abilities
• Proficient in:
  • Dealer Management Systems (DMS)
  • Fleet or rental management software
  • Microsoft Office (Excel proficiency required)
• Financial and analytical skills:
  • Budgeting and forecasting
  • P&L responsibility
  • Pricing analysis and profitability tracking
• Ability to prioritize safety, compliance, and uptime

Leadership & Management Abilities

• Ability to lead and develop rental/lease staff, dispatchers, or coordinators
• Experience coordinating with:
  • Service department
  • Sales department
  • Parts department
• Ability to enforce policies and procedures consistently
• Strong decision-making skills in fast-paced operational environments

Customer & Sales Responsibilities

• Develop and maintain relationships with key commercial accounts
• Identify and pursue new rental and leasing opportunities
• Coordinate truck availability, turn-ins, extensions, and replacements
• Negotiate lease terms and resolve customer issues professionally
• Maintain high customer satisfaction and retention rates

Operational Responsibilities

• Oversee daily rental and lease operations
• Ensure fleet readiness, cleanliness, and compliance
• Monitor vehicle utilization, downtime, and maintenance schedules
• Manage damage claims, insurance coordination, and vehicle inspections
• Ensure accurate billing, contracts, and documentation

Physical & Work Requirements

• Ability to work in a dealership and shop environment
• Occasional lifting, bending, or walking on shop floors and yards
• Valid driver’s license; CDL preferred or ability to obtain
• Flexible schedule, including occasional early mornings or extended hours

Preferred Qualifications (Nice to Have)

• CDL Class A or B
• Experience with national leasing providers (PacLease, Idealease, Penske, Ryder, etc.)
• Experience managing both rental and lease portfolios
• Familiarity with used truck remarketing