Information Technology Technician: Part- Time

Job Description

Job Description

RFA Engineering (www.rfamec.com) is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an Entry-Level candidate to become an integral part of our engineering team. The selected candidate will work with an experienced engineering staff using state-of-the-art engineering tools & processes.

Information Technology Technician: Part-Time

As an Information Technology Technician, you’ll play an important role in supporting an organization’s IT infrastructure. Your focus will be on security, employee IT support, and IT documentation. This is a part time-role that will require around 30 hours per week. Possible responsibilities and qualifications include:

Duties & Responsibilities:

1. Security:

• Utilize WithSecure Elements Vulnerability Management (EVM) to identify system vulnerabilities. Research the vulnerabilities, propose solutions, and plan implementation.
• Monitor WithSecure Elements Endpoint Detection & Response (EDR) to identify device vulnerabilities. Confirm actions with users and address as necessary.
• Review and monitor the email monitoring tools for Phishing attacks. Address reported Phishing emails and take mitigation actions to address future emails.
• Review and interact with M365 Security Admin module to improve the company’s Microsoft Defender Security score.
• Review the Penetration Test report, identify possible ‘quick wins’, propose solution, and possibly implement.

2. Troubleshooting and Support:

• Assist in troubleshooting hardware and software issues for company employees, including setting up and configuring new laptops and desktops.
• Help manage user accounts and permissions within the company’s Active Directory or similar directory services.
• Participate in daily IT support activities

3. Policy Management:

• Review current IT Policies manual, suggest changes, and update.
• Support the development and implementation of disaster recovery and business continuity plans.

4. Documentation and Training:

• Update the Network Diagram
• Contribute to the documentation of IT procedures, creating user manuals and help guides for internal software applications.

5. Asset Management:

• Assist in inventory management of IT assets, tracking hardware and software licenses.

Requirements

Technical Skills:

• Familiarity with Windows Server, M365 (Office 365), and basic networking fundamentals.
• Knowledge of Active Directory, Exchange 365, Teams, and Sharepoint.

Education and Certifications:

• AAS or BS in Information Technology or related program

Pay Range: $25-$28/hour – Commensurate with experience

About RFA Engineering

RFA Engineering has provided product development and engineering services to industry leading customers since 1943. Our primary focus is the development of off highway equipment including agricultural, construction, mining, recreational, industrial, and special machines. Our work includes concept development, product design, documentation, problem-solving, simulation, optimization, and testing of components, systems and complete machines. Our engineering staff is located at our Engineering Center in Minneapolis, branch office in Dubuque, IA, and at numerous customer sites throughout the U.S.