Surveillance Operator

Job Description

Job Description

Surveillance Operator

Job Description & Core Responsibilities

Department: Surveillance

Reports To: Director of Surveillance/Surveillance Supervisor

FLSA Status: Non-Exempt

Pay Grade: Grade 5

Gaming Class: Compact/Gaming

Application deadline: July 16, 2025

Position Summary: The Surveillance Operator is responsible for asset protection of the casino, resort, and surrounding business entities utilizing video surveillance to monitor our patrons, vendors, and employees that visit one of our business enterprises. The Surveillance Operator monitors gaming activities to detect cheating, identifies violations of policy and procedure, and documents evidence through video archiving and reporting. The Surveillance Operator monitors video surveillance of the Cage, Drop and Count, F&B outlets, Marina, Outbuildings and shops, parking lots, Resort and amenities, Slots, and Table Games. The Surveillance Operator serves as a dispatcher on behalf of risk management and coordinates with Security, Manager on Duty, and EMS personnel when to notify 911 when emergency services are required on property. The Surveillance Operator conducts investigations through the review of surveillance video recordings and reporting. The Surveillance Operator maintains the highest levels of confidentiality and professionalism in all aspects of their duties.

Core Duties and Responsibilities:

The Surveillance Operator is responsible for the following duties:

• Learn and become proficient with property policy and procedures, NIGC (National Indian Gaming Commission) regulations, and game protection standards.
• Operate monitor room equipment and programs, including basic computer functions.
• Listen, follow directions, and pay close attention to detail.
• Observe and report any gaming violations or thefts at Fortune Bay’s property.
• Learn all table games in use at Fortune Bay.
• Learn and become proficient at various card count systems.
• Record gaming and security-related incidents within monitor room utilizing digital video recorder.
• Write reports.
• Perform other duties as assigned by Leadership Team.
  

Competencies:

• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Reliable and dependable.
• Demonstrates strong communication skills.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.
  

Qualifications – Education and Experience:

Minimum Qualifications:

• Must have a High School Diploma or General Equivalency Diploma.

Preferred Qualifications:

• Previous surveillance or surveillance system experience.
• Military, security, or law enforcement experience.
• Good with computers and technology.
• Attention to detail.
• Ability to handle basic math on the fly.
• Report writing experience.

Work Environment:

The work environment is fast-paced, detail-oriented, which requires good overall mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to work in a secure, smaller, and low-lighted work environment with exposure to multiple closed-circuit cameras and monitors.

Ability to sit for extended periods of time.

Good hand and eye coordination.
Ability to lift to 30 pounds.
Ability to perform repetitive motion from use of a computer.

Handle two-way radio calls.

Rotating shift work.
20/20 vision or with corrective lenses.

Ability to tolerate various scents, noises, and bright lights.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.

Confidentiality:

Employees shall not, at any time or in any manner, outside the course of performing his/her duties, either directly or indirectly, disclose or communicate to any person, firm, or corporation in any manner whatsoever, any information concerning matters affecting or relating to the business of Fortune Bay Resort Casino. This includes, but is not limited to, confidential personnel and customer information, company or department operations and plans, financial data, procedures and processes, or other information without regard to the matters being deemed confidential, material, or important.

Ethics Code:

I understand that I must comply with the Bois Forte Code of Ethics and will not offer, solicit, or otherwise enter into any agreement or transaction for personal benefit with any vendor or potential vendor. I acknowledge and understand that there can be no real or perceived conflict of interest between myself and vendors or potential vendors and that my actions are reflections of my responsibility to uphold the integrity of gaming and employment with the Bois Forte Reservation Tribal Council and Fortune Bay Resort Casino.