Job Description
Job DescriptionJob SummaryWe are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction.
Key Responsibilities Respond to user inquiries via phone, email, or ticketing system in a timely manner.
Diagnose and resolve hardware, software, and network connectivity issues.
Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals.
Document all support interactions and resolutions in the ticketing system.
Collaborate with IT teams to identify recurring issues and recommend process improvements.
Maintain knowledge of company systems, applications, and security protocols.
Required Skills & Qualifications High school diploma or equivalent; Associate degree in IT or related field preferred.
12 years of experience in help desk or IT support roles.
Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.
Familiarity with networking concepts, VPN technologies, and remote connectivity tools.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Preferred Certifications Microsoft Technology Associate (MTA) or similar certifications.
CompTIA A+ or Network+ is a plus.