Parts Manager - join our talent pool!

Job Description

Job Description

Position Overview: As a Parts Manager, you’ll step into a dynamic leadership role focused on developing a high-performing team, managing inventory strategy, and driving business performance. This is an ideal opportunity for a rising leader or recent graduate ready to apply business, operations, and customer service skills in a growing organization. You’ll gain hands-on experience managing a department, leading people, and working cross-functionally — all while being mentored by senior leaders to help accelerate your career trajectory.

Key Objectives:

• Lead with Purpose: Inspire and coach a team to perform at their best, while growing your leadership and people management skills.
• Customer-Centered Focus: Build a welcoming, helpful environment that delivers exceptional service to both retail customers and internal departments.
• Strategic Thinking: Use data and market trends to inform parts ordering and inventory decisions.
• Drive Performance: Monitor goals, adjust strategies, and maximize profitability through innovation, teamwork, and operational efficiency.
• Team Development: Recruit, train, and mentor future leaders within your department — including your own potential successor.
• Operational Excellence: Balance parts needs across departments while keeping inventory accurate, organized, and financially optimized.

Core Responsibilities:

• Inventory Strategy: Curate and maintain an optimal parts mix — adding high-demand items and retiring outdated stock.
• Data-Driven Decisions: Perform regular cycle counts and analyze performance to maintain accuracy and minimize waste.
• Customer Experience: Handle customer concerns with care, aiming for solutions that build trust and satisfaction.
• Leadership Presence: Bring solutions and insights to meetings that help drive dealership success.
• Sales Growth: Identify opportunities to grow parts sales through customer outreach, product knowledge, and trend analysis.
• Team Culture: Build a positive, accountable culture focused on growth, feedback, and results.

What You Bring:

• Leadership Potential: Passion for leading people, solving problems, and delivering results.
• Strong Communication: Able to clearly explain options to customers and align with team members.
• Curiosity and Critical Thinking: Comfortable learning on the job, making decisions, and asking “why” to improve processes.
• Organizational Skills: Ability to manage inventory, timelines, and multiple priorities without losing attention to detail.
• Adaptability: Open to feedback, eager to learn from others, and able to adapt to new challenges quickly.
• Achieve Goal: Bachelor’s degree in business, operations, supply chain, or similar degree.
• Career Flexibility: Willingness to relocate in the future may be expected as part of long-term growth and leadership development opportunities.

Expected Results:

• Customer Satisfaction: Achieve a 90%+ satisfaction rating and Net Promoter Score of 70%+
• Inventory Performance: Maintain 4+ turns annually with <2% write-offs
• Process Accuracy: Ensure 100% bin location accuracy and contribute to lowering time-in-shop metrics
• Financial Impact: Increase in gross profit while maintaining strong cost control and team productivity

Resources:

• A collaborative team of experienced peers and mentors
• Direct access to vendors and OEM reps for support and training
• State-of-the-art systems and tools to simplify inventory and workflow
• A dedicated research team and companywide resources to support your success

Cultural Fit:

• You put customers first in everything you do
• You act with integrity, ownership, and initiative
• You are passionate about learning, growing, and helping others succeed
• You strive for excellence and innovation in daily operations