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Front End Manager

Hero's Welcome
locationNorth Hero, VT 05474, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job DescriptionFRONT END MANAGER

(Deli, Front Counter & Scheduling)
$22–$25/hr + Bonus | Full-Time, Year-Round


Run the front of the business.

We’re looking for a strong, experienced operator to take ownership of our deli and front counter.

This role is responsible for:

  • Leading shift leaders and team members
  • Managing schedules and labor
  • Keeping daily operations running smoothly

This is a hands-on management role—you’ll be on the floor, working alongside the team while driving performance.


What You’ll Be Responsible ForDaily Operations

  • Oversee deli and front counter during service
  • Ensure fast, accurate, and consistent execution
  • Step in during busy periods to support the team


Team Leadership

  • Supervise and develop shift leads
  • Set expectations and hold team accountable
  • Help hire, train, and onboard new employees


Scheduling & Labor

  • Build weekly schedules based on business demand
  • Manage staffing levels to hit labor targets
  • Adjust staffing in real time as needed


Systems & Standards

  • Maintain organization, cleanliness, and workflow
  • Ensure prep, service, and close are executed properly
  • Identify inefficiencies and improve processes


What We’re Looking For

  • 5+ years experience in food service or retail operations
  • Strong leadership and communication skills
  • Highly reliable and organized
  • Comfortable making decisions independently
  • Able to stay calm and effective under pressure


This Role Is a Good Fit If You:

✔ Like owning outcomes and being accountable
✔ Can lead a team without micromanaging
✔ Care about efficiency, speed, and doing things right
✔ Want a stable, year-round leadership role


Not a Good Fit If You:

✘ Prefer hands-off management
✘ Avoid difficult conversations
✘ Struggle with fast-paced environments
✘ Need constant direction


Compensation & Growth

  • $22–$26/hr based on experience
  • Bonus eligible based on performance
  • Key leadership role with long-term growth opportunity


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