Boutique Manager (Ultra High Jewelry) - Bal Harbour Shops

Job Description

Job Title: Boutique Manager – Bal Harbour (Ultra High Jewelry)

Location: Bal Harbour Shops, FL

Industry: Pre-Owned Fine Jewelry

Channel: Retail

Reporting to: Owner

Direct Reports: Retail staff of 2-3

Visa: No sponsorship possible. Must have valid work authorization

Job ID: ZR_9524_JOB

Remote work policy: On-site

Job Seniority: Middle Management Level

Company size: Small (1-50 ppl)

Company Ownership: Privately Owned

Industry(ies): Jewelry, Watches / Jewelry,

Function(s): Sales (Retail), Retail Operations,

Region(s): NORTH AMERICA, USA, Bal Harbour, Miami, Florida

Company Description

Our client specializes in exceptionally high-end pre-owned, vintage, and collectible fine jewelry, serving ultra-high-net-worth collectors. Inventory includes pieces priced from approximately $50,000 to multi-million dollar one-of-a-kind jewels, sold in high-end retail environments and through private appointments and select international exhibitions.

Importantly, this is a business where the average ticket is often above what is typically seen at leading maisons such as Cartier, Van Cleef and Graff, making it a uniquely exciting environment for a top producer who thrives in true high jewelry selling. The company has chosen Bal Harbour to open its second location.

Objective of the Role

The Store Manager will have primary responsibility for leading the Bal Harbour boutique, driving sales, overseeing a small team, and partnering closely with ownership on marketing initiatives and client development. This is not a “manager-only” position, it is a producing, revenue-driving leadership role.

In addition to a strong base salary, the role offers a high-upside commission structure, making it ideal for a highly driven, entrepreneurial leader who wants to build a book of business and be rewarded directly for performance.

Ideal Profile

The ideal candidate has a proven track record in luxury retail sales leadership, ideally within fine jewelry, high jewelry, or luxury watches. They are credible with ultra-high-net-worth clients and comfortable selling at very high transaction values, including six-figure and occasional seven-figure pieces.

Transferable backgrounds from other high-ticket luxury categories (for example, yachts, real estate, art, or similar UHNW relationship-driven sales) can also be highly relevant. The candidate should be senior enough to lead a high-end boutique, while remaining hands-on and motivated by a commission-driven, performance culture.

Responsibilities

• Manage the daily operations of the Bal Harbour store, ensuring an exceptional client experience and strong sales performance.
• Act as a player-coach, personally contributing to sales while leading and developing a small team (2-3 staff).
• Build and grow a UHNW client base through proactive clienteling, networking, appointments, and relationship development.
• Partner with ownership to execute marketing initiatives that generate qualified traffic, appointments, and repeat business.
• Drive a disciplined follow-up cadence and CRM-minded approach to converting leads into long-term collectors.
• Support the store launch and ramp-up, including high-value inventory handling, logistics, and operational excellence.
• Maintain impeccable boutique standards aligned with the expectations of an ultra-luxury clientele.
• Represent the brand with polish, discretion, and deep relationship orientation in all client interactions.

Requirements

• Proven experience in luxury retail, ideally within fine jewelry, high jewelry, or luxury watches.
• Demonstrated ability to build lasting relationships with high-net-worth and ultra-high-net-worth clients.
• Clear “hunter” mindset, comfortable being measured on results, and energized by a strong commission opportunity.
• Entrepreneurial attitude with willingness to build processes, improve operations, and operate with ownership-level accountability.
• Ability to perform in a fast-paced, high-expectation environment and close very high-ticket sales.
• On-site role based at Bal Harbour, no remote work.