Job Description
Job Description
What You Do
A contract administrator is responsible for overseeing the comprehensive management of customer contracts, starting from the RFP stage and continuing through contract maintenance. This role requires a thorough understanding of contract language to ensure accurate interpretation and execution. Key duties include preparing sales history reports and conducting impact analysis across various reporting platforms, as well as developing essential contract documents, such as price lists and PPA documents for accounts. The administrator is also tasked with preparing quotes for accounts and effectively explaining pricing structures and contract terms to sales management, sales representatives, and customers. Maintaining organized contract-related files to support audits and demonstrate contract compliance is a critical aspect of the role. While positioned within the operations department, the contract administrator works closely with the sales team to align contract processes with broader sales strategies.
Expected Results
You will be successful if you are able to:
- Ensure contracts remain active and maintain consistent contract terms and pricing
- Prevent contract expirations
- Ensure all items remain included in contract pricing
- Respond to inquiries and pricing requests in a timely manner
- Add new products to existing contracts promptly
- Apply necessary price increases to maintain contract accuracy and compliance
Collaborating With
- Customer service – addressing questions about pricing and billing
- Sales Reps – collaborate to confirm contract coverage for specific accounts
- Managers – help manage RFPs
- Hospitals – engage with hospital staff, including operating room personnel and administrative team members, to support contract-related needs
Who You Are
- Attention to Detail: Ensures accuracy in contract review, pricing, and documentation.
- Communication Skills: Ability to clearly explain complex contract language and pricing details to stakeholders.
- Time Management: Efficiently handles multiple tasks and meets deadlines for contract updates and requests. Ability to work in a fast pace, time sensitive environment.
- Problem-Solving: Quickly addresses issues and finds solutions to maintain contract compliance.
- Interpersonal Skills: Builds positive relationships with sales teams, management, and customers.
- Organizational Skills: Maintains orderly records and manages multiple contracts simultaneously.
- Adaptability: Adjusts to changes quickly in processes, software and/or contract requirements.
- Critical Thinking: Evaluates contract terms and assesses potential impacts or improvements.
- Collaboration: Works effectively with cross-functional teams, including internally and externally.
- Customer Service Orientation: Provides helpful and responsive support to internal colleagues and clients/accounts.
What You Need
- Bachelor’s degree in Business Administration, Finance or related field, preferred
- Proven experience with contract management as a Contract Administrator or in a related role
- Experience with contract management software, and Microsoft Suite (especially Excel for data analysis). Experience with Vendavo/CPQ, preferred
- Strong understanding of contract language and legal terms