Job Description
Job Description
Below is the Job Description for your reference:
Job Title: Sr Computer Operator
Location: 3333 Quality Drive, Rancho Cordova, California 95670- Onsite
Duration: 6+ months of contract with possibility of extension
Shift: Mon-Fri 10:00 pm to 8:30 am (40 hrs/week)
Max Pay Rate: $28/hr on W2
Job Description
· Provide mentoring and instruction to coworkers, including processes and procedures
· Revise or document processes or procedures to better relate to the area of responsibility
· Lead admin staff regarding workload assignments to improve the department's ability to meet business commitments
· Research and resolve complex issues within area of responsibility
· Execute/follow established processes and procedures
· Follow established business policies and procedures to support the department’s ability to meet our business commitments, including Service Level Agreements and Operational Level Agreements
· Gather, update, and organize information into useful reports used for problem tracking and resolution relating to online availability, mainframe systems, and batch processing issues
· Provide assistance, via the phone, problem tickets, and email, to all customer resolutions relating to relating to online availability, batch processing, and batch printing problems
· Enhance or revise existing procedures, that relating to data processing, that improve internal processes and procedures to satisfy both internal and external customers
· Research and resolve issues utilizing appropriate tools, such as HEAT, Sysview, and ESP to aid in improving online availability and minimize system downtime
· Provide on-the-job training relating to DR Vault management, batch processing, online monitoring, and batch printing to other Operations staff members
· Identify, research analyze, and resolve issues relating to network, desktops, servers and mainframe by utilizing appropriate tools such as problem trend analysis, established troubleshooting techniques, spreadsheets, and process charting to minimize outages
· Represent department in division sponsored projects to support the departments ability to meet business commitments by providing expertise in data center processes and procedures
Job Specifications:
Typically has the following skills or abilities:
· College level coursework within area of responsibility, or equivalent level of skill through on-the-job training, experience, seminars, and conferences
· Two to four years proven computer operations experience
· Proven ability to administer workload management strategies
· Proven ability to provide written input for performance appraisals
· Provide mentoring, coaching, and constructive feedback to maintain the esteem of staff
· Advanced knowledge of PCs, Windows operating systems, NT, LAN/WAN configurations, peripheral hardware
· Good understanding of the OSI model used in WAN/LAN administration
· First point of contact for Sprint and regional VSP offices to troubleshoot issues relating to VSP’s satellite offices' WAN/LAN distributed network components.
· Proven HP OpenView experience
· Experience with drawing packages such as Visio, or AutoCAD
· Excellent interpersonal skills conducive to working in a team environment with all levels
· Project management methodology knowledge
· Effective time management skills
· Written communication skills to develop processes and procedures
· Information gathering skills
· May require standing and lifting depending on specific assignments