Business Process Manager - Multiple Positions

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Business Process Manager

Skills – Genpact LLC seeks Business Process Manager (multiple positions) in New York, NY to be responsible for Driving Enterprise Initiative projects for the client across multiple departments and ensure timely execution of the projects. These Initiatives require skills ranging from project management, process diagnostics, issue escalation, transition/ handover planning, and driving process improvement and efficiencies using Project management, LEAN and Six Sigma tools. This involves Creation and maintenance of the process Project work plan, Keep the Project Initiatives on track, escalating issues and overdue tasks (verbally and in writing) when appropriate, Facilitating meetings, including process design sessions, Creating Process Flows for business segments that are impacted by changing procedures or updates to the existing technology, Create Stakeholder Analysis with impacts of proposed changes to the defined processes, Create a communication plan for the impacted processes to alleviate any gaps in communication, Liaise with the Learning and development team to create training plans for impacted processes Resolve escalated issues, Work with the impacted businesses to create a staffing plan / model to address any staffing needs, Highlight the risks of the project and work with the business and project teams to create a mitigation plan for identified risks (FMEA), Create a transition plan (Handover) for the project team to transfer the changes to the Business seamlessly, Work with the Business to create a continuous improvement plan for the processes to drive further improvement, Mentoring and providing knowledge transfer to client staff and/or new project managers as appropriate in the areas of Lean Six Sigma and Project management, Work with Business development team to develop solutions and business models for clients.

Education – Position requires a Bachelor’s degree in Engineering (any), IT or a related field and 5 years progressively responsible post-Bachelor’s degree experience in the job offered or a related occupation. Foreign degrees equivalents are acceptable. Position headquartered in New York, NY with placement at project sites nationally within the United States with approximately 20-30% of travel required, local mostly and some times in US. $118,227- $124,138 per year.

Please send resume and cover letter to:

Talent.Recruitment@genpact.com

Indicate job code “GBPMNY0526” when applying.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $118,227- $124,138. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“Los Angeles, California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.