Business Process Consultant - Multiple positions

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Business Process Consultant

Skills – Genpact LLC seeks Business Process Consultant (multiple positions) in New York, NY to understand business vision and translate it into Salesforce solutions. Understand Salesforce, Coveo, Appinium, AEM features and study system capabilities. Manage the data stored on the Salesforce platform, including data integrity. Develop and deploy analytics dashboards and reports for insightful portal performance evaluations. Automate tasks including using Salesforce developers to automate repetitive tasks like creating events, updating records, and communicating. Work with stakeholders to design and implement Salesforce solutions. Maintain documentation related to each project, such as user guides and training modules. Groom user stories and work closely with stakeholders. Work with development team to implement those planned features. Participate in Scrum meetings and interact with the team to discuss technical issues. Maintain records of system integrations, changes, and incidents. Collaborate with cross-functional IT staff to streamline solution implementations. Plan, conduct and acquire sign-offs on the UAT.

Education – Position requires a Bachelor’s degree in an Information Technology, Commerce, Accounting, Business Administration, Computer Information Systems or related field and 3 years of experience in the job offered or a related occupation. Foreign degree equivalents are acceptable. Any combination of education and experience as equivalent to a U.S. Bachelor’s degree as determined by a recognized credential evaluation service is also acceptable. Position headquartered in New York, NY with placement at project sites nationally within the United States with no additional travel required. $139,506 to $146,481 per year.

Please send resume and cover letter to:

Talent.Recruitment@genpact.com

Indicate job code “GBPCNY0725” when applying.

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is $139,506 to $146,481. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

“Los Angeles, California based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.