Fairfield Inn & Suites Merrillville - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Located in the heart of Merrillville at the southwest corner of I-65 and US-30, the Fairfield Inn Merrillville hotel is located 35 miles outside of Chicago. A true stand-out among Merrillville, Indiana hotels for offering the Marriott trusted brand with exceptional value, as rates include complimentary hot breakfast, free WiFi and access of our popular outdoor pool. Visitors can attend meetings at nearby NiSource, BP or US Steel, or enjoy nearby activities such as the Star Plaza Theater, Indiana Dunes Lakeshore and Southlake Mall. All guest rooms at our Merrillville hotel include a flat-screen TV with On-Demand movies, cozy Marriott bedding, mini-fridge and microwave. Our suites have separate living rooms for extra space to spread out. At the Fairfield Inn Merrillville hotel, our guests are our #1 priority.
Application deadline for Colorado positions: