Job Description
Job Description
3 Locations: Washington DC Metro | Columbus, OH | Hermiston, OR
Travel up to 75% of the time
Position Summary:
The Field Service Technician installs, inspects and services company provided products and equipment to ensure all issues are resolved to meet company and the customers highest satisfaction expectations.
Responsibilities:
- Install, inspect, and start up company-manufactured equipment at customer sites according to specs and approved drawings.
- Perform on-site service, testing, troubleshooting, and adjustments using appropriate gauges and electrical testing equipment.
- Provide customer support via phone, email, or in person, aligned with company engineering guidance.
- Report product issues to internal departments (Quality, Engineering) to support resolution.
- Conduct customer training on equipment operation and maintenance when needed.
- Complete required reports, including expenses, daily site activity logs, and project-specific documentation.
- Approve equipment erection for warranty activation when supervising re-assembly
Requirements:
- High School Diploma, GED, or equivalent experience including the ability to apply math (fractions, ratios, measurements) and to read, comprehend, and convert instruction manuals/diagrams into work
- Demonstrated success as a Field Service Technician exhibiting flexibility/adaptability to a wide range of work responsibilities, effective problem solving with a focus on delivering result, mechanical aptitude with a range of power tools, and high reliability.
- Subject matter expert in the operation, repair and installation of switch gear(s), diesel and natural gas fuel systems, loadbanks, PLC’s (Modicon, Allen Bradley, Siemens) and other technical service applications
- preferably in power generation or similar industry.