Job Description
Job Description
The Staff Pad has partnered with an innovative and growth-focused organization in Miami, Florida to identify a dynamic Director of Operations/Information Systems.
About the Role:
We are seeking a strategic and technically adept Director of Operations & Information Systems to drive operational excellence and lead enterprise-wide technology initiatives. This pivotal leadership role ensures seamless integration of business operations and information systems to support growth, scalability, and efficiency across the organization.
Key Responsibilities:
Operational Leadership
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Oversee and refine core business operations to ensure alignment with strategic goals.
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Develop and manage annual operating plans and department budgets.
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Collaborate with department heads to streamline workflows and improve interdepartmental collaboration.
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Monitor KPIs, analyze operational performance, and implement continuous improvement initiatives.
Information Systems & Technology Strategy
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Direct the planning, implementation, and maintenance of all IT systems, including ERP, CRM, and HRIS platforms.
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Lead the organization’s digital transformation and ensure robust data management and security practices.
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Evaluate and integrate new technologies that enhance operational efficiency and support business growth.
Cross-Functional Integration
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Serve as a bridge between operations and IT, ensuring cohesive planning, implementation, and execution of cross-functional initiatives.
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Manage vendor relationships and negotiate service-level agreements for all technology-related services.
Leadership & Team Development
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Lead and mentor cross-functional teams in both operations and IT.
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Foster a high-performance culture centered on accountability, collaboration, and innovation.
Compliance & Risk Management
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Ensure compliance with relevant regulations and standards, including data privacy and cybersecurity protocols.
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Oversee risk assessments and disaster recovery planning related to operations and IT systems.
Requirements
Qualifications:
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Bachelor's degree in Business Administration, Information Systems, or a related field (Master’s preferred).
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7+ years of progressive leadership experience in operations and/or information systems.
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Proven success in managing enterprise software platforms (e.g., ERP, CRM, HRIS).
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Strong project management, change management, and strategic planning skills.
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Excellent analytical, problem-solving, and communication abilities.
Preferred Traits:
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Experience leading digital transformation initiatives.
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Ability to navigate complex organizational structures and drive consensus.
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Adaptable and decisive in a fast-paced environment.
Why Join Us: You’ll play a key role in shaping the operational and technological backbone of an organization committed to innovation, excellence, and mission-driven work. This is a high-impact position designed for a leader ready to build, optimize, and scale.