Job Description
About the Role
As Store Manager, you’ll lead the daily operations of a flagship retail location with a focus on delivering a remarkable customer journey and optimizing team performance. You'll ensure operational excellence, mentor and support a high-performing team, and work cross-functionally to support the overall retail strategy. You will act as a key brand ambassador, modeling the company’s values through leadership, communication, and action.
What You’ll Do
- Clearly communicate the brand’s mission, values, and product stories to customers and team members.
- Provide expert guidance on product features, fit, and styling to deliver a personalized shopping experience.
- Cultivate a strong sense of community through in-store activations and local events, aiming to host at least two per month to enhance visibility and traffic.
- Train, coach, and develop store staff on operational procedures, customer service standards, and brand guidelines.
- Gather and relay customer feedback and in-store insights to corporate and cross-functional partners.
- Accurately report on key performance metrics including sales, returns, and store performance indicators.
- Hire, lead, and inspire a diverse team to deliver excellent service and uphold company values. Address employee relations matters with empathy and professionalism.
- Support strategic problem-solving and demonstrate sound decision-making in day-to-day and complex scenarios.
- Ensure operational targets are met or exceeded, including revenue goals, staffing, and stock management.
- Oversee daily scheduling, payroll, inventory control, and order processing through internal systems.
- Collaborate with visual merchandising partners to maintain brand standards and optimize store layout for performance.
You Are
- Enthusiastic about joining a purpose-driven retail brand and contributing to a growing store network.
- Confident in managing performance through data and thoughtful observation.
- A skilled communicator, capable of delivering feedback and updates effectively in person and virtually.
- Operationally savvy, with the agility to adapt in a fast-paced, evolving environment.
- A self-starter who takes initiative in solving problems and suggesting improvements.
- Data-literate with the ability to analyze trends and customer behaviors to inform business decisions.
- Technically proficient in tools like Shopify, Google Workspace, and Microsoft Office.
- Flexible and ready to contribute to both big-picture initiatives and day-to-day tasks.
- At least 18 years of age.
Pay Range: $35-$40/hr