Dispatcher & Customer Service Representative

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

As Dispatcher, you will play a crucial role in ensuring smooth operations and excellent customer service. Your primary responsibilities will include handling customer inquiries, scheduling service calls, and dispatching our team of skilled electricians.

MINIMUM REQUIREMENTS

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in dispatching roles, minimum 2 years.
• Must have experience in scheduling and dispatching with Service Titan.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with the electrical services or home services industry is an advantage.

KEY RESPONSIBILITIES

• Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
• Provide accurate information about our services, pricing, and scheduling.
• Schedule service appointments and manage the dispatch of electricians efficiently.
• Coordinate with the service team to ensure timely and effective service delivery.
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
• Maintain accurate records of customer interactions, service schedules, and other essential data.
• Collaborate with the management team to optimize service routes and schedules.
• Assist in various administrative tasks as needed, including managing inventory.

Job Type: Full-time

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Required)

Work Location: In person

Flexible work from home options available.