Job Description
Job DescriptionBenefits:
- 401(k)
- Company parties
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Join Our Team
If youre passionate about clean energy, problem-solving, and making a real impact for homeowners and communities, wed love to hear from you. Apply today and help us deliver top-tier service and peace of mindone solar system at a time.
Position Summary
The Warranty Specialist plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally.
Key Responsibilities
- Review and process warranty claims for residential solar systems.
- Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
- Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
- Coordinate with the service team to dispatch warranty-related service calls.
- Provide clear and timely updates to customers regarding the status of their claims.
- Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
- Ensure all warranty work adheres to company and manufacturer standards.
- Stay informed about product warranties, RMA processes, and industry standards.
- Support the development of warranty-related documentation, procedures, and training materials.
Qualifications
- Prior experience in solar, electrical, or HVAC service or support roles preferred.
- Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
- Excellent organizational and communication skills.
- Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
- Ability to interpret technical documentation and diagnostic reports.
- Detail-oriented with strong follow-through and customer service focus.
- Comfortable working in a fast-paced, collaborative environment.
Preferred Skills
- Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
- Technical understanding of solar PV system design and function.