Front Desk Agent (Full Time)

Job Description

Job DescriptionDescription:

Job Title: Front Desk Agent

Location: Home2 Owensboro

Job Type: Full Time

Pay: $14/hour

Life as a Front Desk Agent:

As a Front Desk Agent with Superhost Hospitality, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, and providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

What We're Looking For:

We are seeking an individual with the following attributes:

• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: A passion for delivering outstanding customer service.
• Problem Solving: Ability to handle guest issues with tact and diplomacy.
• Team Player: Collaborative mindset to work effectively with colleagues.

Additional Requirements:

• Must be able to commute.
• Availability for varying shifts, including evenings, weekends, and holidays.

What to Expect in Your First Few Months:

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us:

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

How to Apply:

Join our Superhost Hospitality team dedicated to delivering exceptional guest experiences. Submit your application online.

Superhost Hospitality is an equal-opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.

Requirements: