Principal Salesforce Consultant

Job Description

Redpath Consulting Group, LLC.

Location: Minneapolis, MN or Remote

Compensation: Based on experience

Redpath Consulting Group, established in 2008, is a Salesforce partner providing cloud solutions and strategies to clients of all sizes. We strive to create long-term relationships with clients by providing unparalleled customer service and technical ability. We provide an open, fast-paced, and highly collaborative working environment.

The Principal Consultant will coach and mentor Salesforce consultants on the Higher Education team, engage directly in client billable work, and play a Salesforce solution engineer role for Higher Education opportunities. Successful candidates in this role will have experience working as a Salesforce consultant or Administrator, have an aptitude for mentoring and training, and have experience working in the field of Higher Education. They are skilled at selling a Salesforce platform solution by engaging in sales discovery, demos, solution visioning and speaking the language of higher education.

Location preference is Twin Cities, Minnesota but open to the right remote candidate.

What We Seek in a Principal Consultant

Radical Ownership.

• You take full responsibility for the customer’s success, not just your assigned tasks.
• Go beyond completing your checklist; look ahead to identify potential problems, challenges, or opportunities the customer hasn't even seen yet.
• Greet ambiguity and challenges with solutions. You initiate next steps, moving a task forward, and you see tasks through to the very end.

Proactive and Intentional Communication.

• Excellent service requires you to have constant, high-quality, forward-thinking communication.
• Don't wait for the customer to ask for an update. You proactively provide the information they will need next.
• Every interaction you have should be thoughtful, clear, complete, and concise.

Advising with Authority.

• Strategic advising requires you to move beyond suggestions to offer clear, confident, and actionable recommendations.
• You use your deep knowledge and understanding of the customer’s problem to offer decisive insights.
• You clearly articulate the rationale, potential impacts, and tradeoffs of different options, then you guide the customer toward the best solution instead of simply presenting a menu of choices.

Value-Driven Excellence.

• Focusing on the quality and impact of your work ensures that deliverables translate into true value.
• The goal isn't the completion of a checklist but the achievement of the customer’s desired outcome.
• You use every opportunity to be meticulous, careful, thoughtful, and timely. This focus on quality in both service and advice consistently meets and exceeds high expectations.

Accountabilities

Project Delivery

• Responsible for engagement delivery standards aligned with Redpath Core Processes
• Consistently adhere to the Redpath Core Process and provide feedback towards continued refinement
• Serve as a coach and mentor of the Redpath Core Processes to all consultants and developers
• Lead medium to large sized engagements
• As a lead consultant, collaborate with/support project manager to identify timeline and tasks
• As a lead consultant, estimate user stories and schedule into sprints
• As a lead consultant delegate tasks to team members
• Collaborate with and lead project team members through solutioning to identify the best design for a client.
• As a lead consultant, collaborate with a project manager to ensure on-time, on budget, and in scope delivery
• Delegate to and collaborate with architects, developers and consultants

Mentoring and Training

• Provide Higher Education industry and applicable product/solution mentorship and coaching to Redpath team members
• Coach team members to provide sound and scalable solutions & excellent service to Redpath’s clients
• Model Repath values and actively strive to promote a connected and engaged team

Sales and GTM Support

• Collaborate with the sales team to highlight Redpath’s value proposition to prospects and elicit requirements from prospect stakeholders to scope custom Salesforce solutions
• Provide sales solution engineering and estimation support by developing technical solutions for a prospect from industry knowledge and prospective client discovery calls
• Prepare and deliver compelling solution presentations and product demonstrations to prospective clients
• Develop and customize proposals, including responses to RFPs (Requests for Proposal)
• Act as a thought leader for the practice area by writing blog posts, speaking at events, and leading Redpath webinars
• Actively pursues staying current with industry trends, competitor products, and new technologies

Billable Utilization

• Maintain minimum level of billable utilization as determined by Redpath leadership

Qualifications

Required

• 5+ years experience working directly in Higher Education, specifically in Continuing Education, Corp Relations, and/or Research Administration
• 4+ years experience delivering Salesforce solutions in an agile environment
• 2+ years experience in sales pre-sales support or sales engineering
• Salesforce Consulting experience
• Experience with Salesforce Education Cloud and EDA (Education Data Architecture)
• Solid understanding of Salesforce.com platform and cloud architecture
• Salesforce Certified Administrator
• Education Cloud Salesforce Consultant certification or ability to gain within 90 days

Preferred

• BA/BS or equivalent experience
• 4+ years Salesforce consulting experience
• Experience in Higher Education Advancement and/or Student Services
• System integration experience (design or development)
• Higher Education ERP/SIS familiarity (Banner, PeopleSoft, etc.)
• Experience working with third party delivery and product partners.
• Experience with business process documentation.
• Google G-Suite experience

Redpath is an Equal Opportunity Employer.

US citizens and those authorized to work in the US are encouraged to apply.