Job Description
Job DescriptionNeed an MSP IT System Support Engineer Level - 3 with Managed Service Provider (MSP) Exp. in Danbury, CT 06810 Candidate MUST have:Prior Managed Service Provider (MSP) experience.The MSP IT System Support Engineer – Tier III will be looked at as one of the Sr. technical members of the team and will be responsible for fielding complex high-level escalations and projects. Experience with at least 90% of the following technologies is required – SonicWALL firewalls, vLANS, smart switches, routers, VPN technology, Wireless networks and network configurations. Strong Windows desktop experience, PowerShell scripting, O365 administration and migration. Virtualization experience with one or more of Azure, AWS, Hyper-V or VMware. Responsibilities:As an IT Systems Engineer, Tier III you will be:• Serving as an escalation point for Tier III support issues that are escalated from our Tier I and Tier II engineers.• Implementing new systems and network solutions and/or improving the efficiency of current implementations• Serving as an integral member of the Project Delivery teams by providing hands-on technical support for complex projects, focusing on production and implementation.• Install, configure, and support network equipment, including routers, switches and firewalls.• Support VMware and HyperV virtual server technical issues• Support Windows Server 2012-2019, including issues with Active directory, domain operations etc.• Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.• Mentor/Coach to junior support engineers• An active leader of the technical support team.• Effectively applying Power Consulting methodology and enforcing standards.• Responsible for creating detailed documentation outlining how systems were configured and creating end-user guides to standards.• Responsible for maintaining detailed time tracking of your work Qualifications:• 5+ years of relevant MSP support experience• 5+ years of Windows Server troubleshooting and deployment experience including Domain creation, DHCP/DNS, DFS replication.• 5+ years of firewall/network layer support and deployment experience including vlan and switch configuration and troubleshooting.• Vmware ESXi 6.X host build out and troubleshooting experience.• Hands-on experience with implementation, and support of O365 services• Expert knowledge of PowerShell and scripting.• 2+ years of SAML/Single Sign On experience (Azure, Okta)• 5+ years of hands-on networking experience (routing and switching) with SonicWALL, Cisco, Cisco Meraki is required• Exceptional troubleshooting skills Preferred experience with:• SonicWALL/Fortinet Firewalls and SMAs• Cisco/UBNT switches• Cisco OS• Kaseya• Autotask/Datto• Okta/DUORequired Professional Skills:• Superior written and verbal communication skills• Customer Centric skills• Conscientious, accountable, detail-oriented, thorough, and consistent• Professional demeanor and appearance; punctual, team player• Ambition and passion for learning and teaching• Excellent documentation, reporting, and planning skills• Create/maintain/improve network support documentation and processesBenefits:• Competitive salary• Healthcare benefits package• Paid training and professional certifications• Collaborative team of peers• Growth environment• Career advancement opportunitiesCompensation:Salary will be commensurate with experience. Engagement terms: · Location: Danbury, CT 06810· Compensation: $70-100K with PTO, 401k and Health provided after 90-day probationary period.
- Work shift: M-F 8x5 with on call rotation.
- Interview process: Series of telephone then in person
- Start date: ASAP
M V SrikanthPatriot Global Services