Job Description
Job Description
The Customer Services Representative (Remote) plays a vital role in providing excellent support to customers by addressing inquiries, resolving issues, and maintaining accurate records. Working as part of a larger customer service team and reporting to a team lead, this role demands strong communication skills and the ability to handle multiple tasks effectively. Occasional travel may be required for training or meetings.
Responsibilities
- Provide prompt and effective customer support
- Resolve customer issues and escalate when necessary
- Process orders accurately and efficiently
- Maintain detailed records and documentation
- Collect and document customer feedback
- Perform data entry and update CRM systems
- Follow-up with customers to ensure satisfaction
- Collaborate with team members to enhance service delivery
Preferred Qualifications
- 3+ years of experience in customer service
- High school diploma or equivalent
- Proficiency with CRM software
- Strong communication and problem-solving skills
- Effective time management and multitasking abilities
- Experience with conflict resolution and customer empathy
Be a part of a Fortune 500, $16 billion farmer-owned cooperative that is actively shaping the food and agriculture industry for the better.
Headquartered in Arden Hills, Minnesota, Land O’Lakes Inc. is composed of three business units: Dairy Foods, Crop Inputs and Insights and Animal Nutrition. Our business units are working together to reimagine the business of food.