Job Description
Job Description
Dispatcher – Streamline Field Operations Across Frederick, MD
Job Overview
- Company: O'Connor Plumbing.
- Salary/Pay Rate: $25.00 to $34.00 per hour.
- Location: Frederick, MD (Onsite).
- Job/Employment Type: Full Time.
- Schedule: Monday - Friday (with flexibility for after-hours and weekends when needed).
- Project Scope: Office & Admin / Commercial Service Operations.
- Mandatory Licences & Certifications: None Required.
The Opportunity
You will serve as the central operational hub keeping daily plumbing field operations running seamlessly across the region.
This role gives you direct ownership over technician routing, urgent service prioritization, and high-touch customer communication.
You will thrive in a fast-paced, supportive environment that recognizes your organizational impact and invests in your career advancement.
How You Will Make an Impact
- Coordinate and dispatch service technicians efficiently to maximize daily route productivity and minimize travel delays.
- Schedule customer appointments and maintain an organized, real-time digital dispatching calendar.
- Monitor and prioritize incoming service calls based on urgency, technician skill sets, and customer needs.
- Track technician availability, job progress, and open service tickets throughout the workday.
- Communicate clearly and professionally with commercial clients, property managers, and field technicians.
- Maintain accurate digital records of service calls, scheduling updates, and customer inquiries.
Required Qualifications & Experience
- High school diploma or equivalent GED.
- Strong organizational and multitasking abilities to manage shifting daily schedules accurately.
- Exceptional verbal and written communication skills paired with a customer-first mindset.
- Proficiency in using dispatch software, computer systems, and digital scheduling tools.
- Proven ability to stay calm under pressure and make decisive routing adjustments in a fast-paced environment.
- Availability to work Monday through Friday with flexibility for occasional after-hours or weekend coverage.
Preferred Qualifications & Experience
- Prior dispatching, logistics coordination, or administrative scheduling experience.
- Familiarity with plumbing, HVAC, or commercial service industry terminology.
- Track record of working within high-volume customer service or field operations teams.
Compensation & Benefits
- Competitive hourly pay ranging from $25.00 to $34.00 per hour based on experience.
- Comprehensive medical, dental, and vision insurance coverage.
- 401(k) retirement savings plan with company matching contributions.
- Generous paid time off (PTO) and paid company holidays.
- Ongoing training, professional development, and career advancement opportunities.
- Employee recognition and rewards programs celebrating top performance.
About Us
O'Connor Plumbing is an established, growing plumbing service provider dedicated to delivering exceptional customer experiences.
We foster a collaborative, inclusive workplace where teamwork, clear communication, and continuous growth drive our success.
Our mission centers on supporting our people so they can provide reliable, high-integrity service to every client.
O'Connor Plumbing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.