Job Description
Job DescriptionATTENTION! Auffenberg Hyundai is now hiring!Come join our growing team & experience our new state of the art facility!
NEW ADDRESS: 1050 Berg Blvd, Shiloh, IL 62269
- Union position with benefits!
- Salary plus commission & experience preferred!
Job Summary:
A Service Adviser acts as the primary liaison between customers and the service department. They are responsible for understanding customer needs, recommending appropriate services or repairs, coordinating with technicians, and ensuring customer satisfaction throughout the service process.
Key Responsibilities:
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Greet customers and listen to their vehicle concerns or service requests.
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Provide accurate estimates and explain recommended maintenance or repairs.
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Schedule service appointments and manage repair timelines.
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Communicate with technicians to relay customer concerns and gather repair updates.
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Keep customers informed about service status, pricing, and any delays.
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Ensure all service documentation is accurate and complete.
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Follow up with customers post-service to ensure satisfaction and address any issues.