Accounts and Customer Service Manager

Job Description

Job Description*Please EMAIL RESUME for consideration. We will schedule a video call then in-person meeting for 2nd round.

Business: Freight Forwarding (RORO & Container Shipping)
Location: In Office (Not Remote)
Type: Full-Time | Long-Term Opportunity

About Us:
We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, we’re seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul.

Role Overview:
This is not an entry-level position. You’ll be the voice of our company—handling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures.

Key Responsibilities:
-Handle high volumes of inbound customer calls with professionalism and clarity
-Provide accurate information on bookings, schedules, and shipment updates
-Address and resolve customer concerns with a friendly, solution-oriented approach
-Learn and support basic data entry tasks as needed
-Build strong relationships with clients to support long-term business growth
Qualifications:

• 2+ years of experience in a customer service or call center role (preferably in logistics or shipping)
• Excellent verbal communication and interpersonal skills
• Ability to learn and adapt to logistics systems and procedures
• Friendly, proactive, and dependable personality
• Strong organizational and multitasking abilities

Why Join Us?

• Be part of a growing, supportive team
• Long-term career potential
• Opportunity to learn the logistics business from the inside out

To Apply:
Send your resume and a brief cover letter.