Job Description
Job DescriptionDescription:
We are looking for a detail-oriented Warranty Administrator to own the warranty claims process from start to finish. In this role, you will be the connection between our service department and the manufacturer — ensuring that every eligible repair is documented accurately, submitted on time, and paid in full. If you are organized, deadline-driven, and comfortable navigating OEM systems, this is a great opportunity to grow with a strong dealership team.
Responsibilities
- Review and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission
- Submit warranty claims accurately and on time through manufacturer portals and DMS platforms
- Monitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks
- Work closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims
- Reconcile warranty receivables and communicate aging claims to service management
- Stay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team
- Maintain organized records of all submitted claims, approvals, rejections, and supporting documentation
Requirements:
- Prior experience as a warranty administrator at a dealership
- Familiarity with OEM warranty portals and claim submission processes (GM Experience Highly Preferred)
- Proficiency with a dealership management system such as CDK
- Strong attention to detail and ability to manage multiple open claims simultaneously
- Effective written and verbal communication skills for working with service staff and manufacturer representatives