Job Description
Job DescriptionWe are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and offers an exciting opportunity to provide technical support and assistance to end users. The ideal candidate will excel in troubleshooting and resolving technical issues, ensuring smooth daily operations.
Responsibilities:
• Provide end-user support by addressing technical issues and resolving service desk tickets efficiently.
• Troubleshoot and resolve problems related to Microsoft Windows 10 and other operating systems.
• Manage and maintain Active Directory accounts, including password resets and user access.
• Assist with basic troubleshooting of hardware, software, and network connectivity issues.
• Configure and support multi-factor authentication systems such as Cisco Duo.
• Document and track all support requests to ensure timely resolution and follow-up.
• Collaborate with team members to identify recurring issues and implement solutions.
• Deliver exceptional customer service while communicating technical solutions clearly to non-technical users.
• Ensure all support activities comply with established company policies and procedures.• Proficiency in Active Directory management and user support.
• Strong knowledge of Microsoft Windows 10 operating system.
• Experience with basic troubleshooting of hardware, software, and network issues.
• Familiarity with service desk ticketing systems and processes.
• Knowledge of multi-factor authentication tools, such as Cisco Duo.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.