Job Description
Job Description
Field Service Technician – Commercial Laundry Equipment
Company: TediMatts
Location: NYC Metro / Tri State Are (NY,NJ,CT, PA)
Job Type: Full-Time
About TediMatts
TediMatts is a family-owned commercial laundry service provider specializing in the installation, maintenance, and repair of washers, dryers, and payment systems across multi-housing and commercial environments. The company services condos, co-ops, apartment buildings, dormitories, and institutions, with a strong emphasis on reliability, preventative maintenance, and fast response times.
Position Overview
We are seeking a reliable and skilled Field Service Technician to service commercial laundry equipment in the field. This role involves diagnosing, repairing, and maintaining washers, dryers, and payment systems across multiple customer locations while delivering excellent customer service.
This is a mobile role, requiring daily travel between job sites.
Key Responsibilities
Service & Repairs
- Diagnose and repair commercial washers, dryers, and related laundry equipment (mechanical, electrical, and basic plumbing)
- Perform preventative maintenance to ensure optimal machine performance and reduce downtime
- Troubleshoot and repair payment systems, including:
-
- Card systems (e.g., CVA – Coded Value Adder)
- Kiosks and payment terminals
- Smart laundry/payment platforms (e.g., Speed Queen Insights or similar)
- Respond to service requests and emergency repair calls in a timely manner
Field Operations
- Travel to multiple customer locations daily (apartment buildings, laundromats, institutions, etc.)
- Manage service routes efficiently to maximize productivity
- Maintain accurate service logs, reports, and parts usage records
- Communicate job status and updates with dispatch/operations team
Customer Experience
- Provide professional, courteous service to property managers, staff, and residents
- Clearly explain issues and resolutions when needed
- Represent TediMatts with a high level of professionalism in the field
Qualifications & Requirements
Required
- Valid driver’s license and clean driving record
- Authorized to work in the United States
- 1–3+ years of hands-on technical or mechanical experience (appliance repair, HVAC, electrical, or similar)
- Strong troubleshooting and problem-solving skills
- Ability to work independently with minimal supervision
- Comfortable using basic tools, hand tools, and diagnostic equipment
- Ability to lift 50+ lbs and work in confined or mechanical spaces
P
referred (Strong Plus)
- Experience working on commercial laundry equipment (Speed Queen or similar)
- Experience with laundry payment systems, including:
-
- CVA (Coded Value Adder)
- KioSoft or similar kiosk systems
- Speed Queen Insights or other smart laundry platforms
- Basic electrical, plumbing, and networking knowledge
- Prior field service or route-based technician experience
Work Environment & Expectations
- Daily travel between multiple job sites (company vehicle may be provided depending on role)
- On-call or after-hours work may be required on a rotating basis
- Work performed in residential, commercial, and institutional laundry environments
- Exposure to mechanical, electrical, and operational equipment
Compensation & Benefits
- Competitive hourly pay or salary (based on experience)
- Overtime opportunities
- Company vehicle or mileage reimbursement
- Tools and equipment provided
Why Join TediMatts
- Established, family-owned business with a strong reputation since 1997
- Consistent, hands-on work with real autonomy in the field
- Opportunity to grow technical skills across mechanical, electrical, and payment systems
- High-impact role supporting essential services for residential communities