Technical Operations Analyst - Contingent

Rapid Cycle Solutions, LLC

Washington, DC, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Technical Operations Analyst

Rapid Cycle Solutions LLC (RCS) is an innovative small business providing IT and management consulting services to the U.S. Federal Government and commercial clients. We have unique strengths in complex, cross-organizational solution analysis, design, development, implementation, and change management supporting enterprise requirements. Our team of professionals has deep consulting backgrounds supporting the unique needs of our clients. Our team members have proven experience leading strategic initiatives within the civilian Government agencies.

*Note: This position is pending award and selection therefore is contingent in nature. This effort is estimated to be awarded mid-August with start dates ranging from mid-September to early October.

RCS is seeking a Technical Operations Analyst to support Federal IT infrastructure operations to drive service management, acquisition documentation, and business operations support for Treasury's enterprise network programs. This role ensures deliverables, financials, and reporting stay on track across multiple TENS workstreams.

This position requires the candidate to meet specific Security Clearance obligations to work onsite in Washington, DC with the potential for remote and/or hybrid. Relocation assistance is not available.

What you will do:

Submit, track, and report on IT service requests, change tickets, and incidents in ServiceNow.
Generate weekly liaison service reports, executive dashboards, and KPI scorecards for Treasury OCIO leadership.
Maintain project documentation, policies, and procedures in SharePoint; ensure version control and quality.
Assist with acquisition package development, risk logs, and proposal evaluation artifacts.
Coordinate cross workstream meetings, logistics, and communications to keep stakeholders aligned.

Required Qualifications/Education:

Clearance: Active Public Trust Tier4 security clearance or the ability to obtain, particularly within the Department of the Treasury. Treasury badge strongly preferred.
10 years supporting Federal IT operations, CPIC, or service management functions.
Proficiency with ServiceNow ITSM, Microsoft Excel/Power BI, and SharePoint administration.
Experience preparing acquisition documentation and budget/financial reports for Federal programs.

Nice to Have Qualifications:

ITILv4 or PMP certification.
Experience automating workflows with Power Automate or UiPath.

RCS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit www.dhs.gov/E-Verify

All RCS work locations are drug-free workplaces.