Job Description
Job Description
General Manager — Multi‑Line Dealership
Ithaca, NY
Company Overview
Maguire Automotive is a high‑performance, customer‑focused dealership group offering a rare, integrated retail experience. This location represents five car lines under one roof: Toyota, Kia, Volkswagen, Audi, and Volvo. This is a unique opportunity for an experienced leader to run a high‑volume, multi‑brand operation with full responsibility for retail and fixed operations performance.
Role Summary
We are seeking an experienced General Manager with proven dealership operations expertise and a track record of delivering high volume while maintaining consistent Customer Satisfaction Index (CSI) and sales efficiency. The ideal candidate will be deeply familiar with Fixed Operations (Service, Parts, Body Shop) and have strong F&I experience. This role requires strategic leadership, financial ownership, and hands‑on execution across sales, service, parts, and finance.
Key Responsibilities
- P&L Ownership: Drive profitability across all departments; set and achieve monthly and annual financial targets.
- Operational Leadership: Oversee day‑to‑day dealership operations for five brands; ensure seamless coordination between new and used vehicle sales, service, parts, and F&I.
- Sales Performance: Deliver high‑volume retail results while optimizing sales efficiency and gross per unit.
- Customer Experience: Maintain and improve CSI scores through process, training, and culture.
- Fixed Operations Management: Maximize service lane throughput, parts sales, and retention; implement KPI tracking and continuous improvement.
- F&I Oversight: Ensure compliance and profitability in F coach managers to increase penetration and product mix while protecting CSI.
- People Development: Recruit, mentor, and retain top talent; build a performance‑driven leadership team.
- OEM Relations: Maintain strong relationships with Toyota, Kia, Volkswagen, Audi, and Volvo representatives; ensure brand standards and facility compliance.
- Inventory and Pricing: Manage new and used vehicle inventory, allocation, and pricing strategies to meet market demand.
- Compliance and Controls: Enforce regulatory, legal, and OEM compliance across all departments.
Required Qualifications
- Dealership Operations Experience: Minimum 7–10 years in progressive dealership leadership roles; prior General Manager experience strongly preferred.
- High Volume Track Record: Demonstrated success managing high‑volume stores with consistent results.
- CSI and Sales Efficiency: Proven ability to sustain or improve CSI while driving sales productivity.
- F&I Experience: Hands‑on experience in F&I management with measurable results in penetration and profitability.
- Fixed Operations Knowledge: Deep understanding of service operations, parts management, and service retention strategies.
- Financial Acumen: Strong budgeting, forecasting, and P&L management skills.
- Leadership Skills: Track record of building high‑performing teams and developing managers.
- OEM Experience: Experience working with multiple OEMs; familiarity with Toyota, Kia, Volkswagen, Audi, or Volvo is a plus.
- Education: Bachelor’s degree preferred; equivalent experience considered.
Preferred Attributes
- Results‑oriented, decisive, and data‑driven.
- Exceptional communication and negotiation skills.
- Customer‑centric mindset with a focus on long‑term retention.
- Ability to thrive in a fast‑paced, multi‑brand environment.
Compensation and Benefits
- Competitive base salary plus performance bonus and demonstrator.
- Comprehensive benefits package including medical, dental, vision, and retirement plan.
- Paid time off, paid training, and professional development opportunities.
- Company vehicle or vehicle allowance may be available.
How to Apply
Please submit a resume and cover letter highlighting relevant dealership results and leadership experience to Maguirecars.com and apply through the Maguire Automotive Careers portal. Include examples of past performance metrics (volume, CSI, F&I penetration, fixed ops KPIs) in your application.
Closing Statement
This is a unique leadership opportunity to run a multi‑brand, high‑volume dealership with full operational scope. Maguire Automotive seeks a strategic, hands‑on General Manager who can deliver consistent customer satisfaction and strong financial results across five premium and mainstream brands.
Disclaimer:
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
- This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.