Bell Staff Jade Signature
Job Description
Job DescriptionDescriptionLocation Name: Jade Signature
Location Address: 16901 Collins Ave, Sunny Isles Beach, FL 33160
Position: Bell Staff
Shift Times: 11:00am - 7:30pm
Shift Days: Sunday, Monday, Tuesday
Hourly Pay: $16.00 Plus Tips
The Bell Staff performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client’s expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms. The Bell Staff works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.
Key Responsibilities
- Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
- Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Open doors and assist guest/visitors entering and leaving property.
- Perform vehicle counts, when required to ensure garage does not over fill available spaces
- Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
- Perform vehicle counts, when required, to ensure garage does not over fill available spaces
- Act as traffic Controller to direct incoming guests to available parking spaces
- Greet arriving and departing guests in a friendly and courteous manner
- Transport guest luggage and belongings to guest rooms
- Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
- Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates
- Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift
- Constantly lift and carry customer luggage or personal items, up to 50lbs
- All other duties assigned
Skills, Knowledge and Expertise
- At least 18 years of age
- Previous customer service experience, preferred
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
BenefitsJoin our team and enjoy an outstanding benefits package, including:
(Full Time Only)
Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
(Part Time)
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.