Job Description
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Front Desk Scheduler
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About the Role
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- Location: Flemington, NJ (On-site)
- Job Type: Full-time (Contract-to-Hire)
- Schedule: Monday – Friday, 7:45 AM / 8:00 AM – 4:30 PM / 5:00 PM
- Pay Range: $19.00 – $21.00 / hour
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We are seeking a dependable, detail-oriented Front Desk Scheduler to join a fast-growing medical practice in Flemington, NJ. In this role, you will serve as a primary point of contact for patients, managing high-volume inbound calls and ensuring seamless scheduling across a multi-provider practice.
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The ideal candidate thrives in a fast-paced healthcare environment, excels at customer service, and maintains high data accuracy while navigating Electronic Medical Record (EMR) systems.
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Responsibilities
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- Patient Communications: Manage 200+ inbound patient calls daily, providing excellent customer service, answering inquiries regarding appointments, and detailing office procedures or prep requirements.
- Appointment Management: Schedule, reschedule, and cancel patient appointments in alignment with provider availability, office guidelines, and provider templates to maximize daily schedule efficiency.
- Patient Intake & Verification: Obtain and accurately verify patient demographics, contact details, and insurance information.
- System Documentation: Record all patient interactions and appointment details accurately in NextGen EMR (or related scheduling systems).
- Interdepartmental Coordination: Partner closely with physicians, nursing staff, and administrative personnel to maintain optimal patient flow and resolve scheduling conflicts.
- Issue Escalation: Handle patient inquiries professionally and route clinical or complex concerns to the appropriate department.
- Compliance & Office Support: Maintain strict patient confidentiality in compliance with HIPAA regulations and company policies while performing routine administrative duties.
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Qualifications
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- Prior experience working in a medical office or healthcare setting.
- Proven ability to handle high-volume inbound calls while maintaining accuracy, professionalism, and speed.
- Strong verbal and written communication skills paired with excellent customer service capabilities.
- Solid multitasking and prioritization skills in a fast-paced work environment.
- High attention to detail with accurate data entry skills.
- Basic understanding of medical terminology and office workflows.
- Strong commitment to protecting patient privacy and strictly adhering to HIPAA standards.
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Preferred Skills
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- Prior experience with NextGen EMR software.
- Background in high-volume medical call centers, specialty clinics, or multi-provider physician practices.
- Experience scheduling 200+ calls per day.
- Hands-on experience verifying patient insurance and demographic data.
- Familiarity with general insurance terminology and clinical procedures.
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Pay range and compensation package
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- Pay Range: $19.00 – $21.00 / hour
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